Fastweb Sucks Customer Reviews and Feedback

From Everything.Sucks

Fastweb S.p.A. is an Italian telecommunications company that provides landline, broadband Internet and IPTV services. Fastweb is also one of the prominent companies in Italy providing FTTH connections. Fastweb is fully owned by the Swiss telecommunication company Swisscom.

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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

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Former Employee - Network Engineer says

"nessuno. Azienda caldamente sconsigliata"

Former Employee - Employee says

"So much rhetoric and little substance. Managers seems to live on Mount Olympus and struggle to keep the status quo, talking about values far away from everyday working life. One fifth of the working population is made of middle managers, aged about 45 and who have spent very little in updating their competences, that are obsolete and out of market. They won't leave the company and act as a barrier to the bottom-up growth. The company self-proposes as innovative, but the last innovation taken to the market was in 2006."

Former Employee - Project Manager says

"Management, conflict of interest, no develop or recognition. Lobbies approach. Old manager without strategy . People is depressed by what they see."

says

"This was the MOST disorganized company I've ever worked for. I watched the company run itself into the ground. It was led by mostly well-meaning but VERY out of touch management. They tried hard but were way way too behind the times technologically to be running an online business. They have basically been taken over by another Monster-owned company who is very saavy. In a matter of months of gradually taking over the reins of many parts of the business, they've turned it around and I can only speculate will continue to do so. Lots and lots of people laid off, and eventually managers too. Replacing these managers who were stuck in 20th century technology and methods should help. The employees who were not mangers (more than half of them gone now) were actually up to date with the latest technologies, but their hands were almost COMPLETELY tied by upper management, many in my opinion just trying to appear relevant and hold onto their jobs."

Current Employee - Marketing says

"Low payment, we had to finish minimum 15 contracts a month with clients to keep working there since the first month."

Current Employee - Digital Campaign Manager says

"No career progression; no salary progression"

Current Employee - Anonymous Employee says

"Poor HR management, no career development path for employees in a 18 years company is simply embarrassing. Conflict of interest of management, a little oligarchy. Company is slogan-based and describes itself as innovative, but nothing ever changes in C-management and lines."

SME Technical Support Engineer says

"Disrespectful attitude to employees Low salaries Birocracy"

Oss Engineer says

"Slow, waterfall approach, needlessly bureaucratic. From a technical standpoint I've never seen such a misuse of old and obsolete technologies. If you are a software engineer and you like your job, then you should look elsewhere. No one have a clue about software development best practices. Use of SCM is mostly unknown, SVN is somehow adopted, depending of the team. Anyone is adverse to the "Let's make it better" philosophy. If you are a great politician you may end to be promoted and rewarded. If you are a smart engineer who just want to do its job , be prepared to be perceived as a cost from the entire organization. Do not even try to propose modern well known and industry-standard solutions to a well known problems solved by the industry by years. No one will support you, reinvent the wheel, adopt 2000 patterns and technology and you'll be fine"

says

"- Career advancement rarely based on merit - Substantial inequity in salaries - Lack of transparency in internal relations - Lack of clear career path - Unpopular choices (such as relocation of branches) taken without considering empolyee work-life balance"

Consulente di vendita (Current Employee) says

"40 ore a settimana, un'ora di pausa al giorno e 10€ di rimborso spese per stare lì a non fare nulla tutto il giorno. È un lavoro terribile.nessuno.turti."

Addetto Vendita (Current Employee) says

"Lavoro entusiasmante azienda pessima senza fisso mensile"

impiego Centralinista (Former Employee) says

"Lavoro a provvigione in cui guadagnavi solo se chiudevi un contratto. Ne ho chiuso uno e non ho mai visto arrivare nessun introito. Dopo 1 settimana me ne sono andato, con alto menefreghismo della dirigenza."

Operatrice Telefonica (Former Employee) says

"lavorare come centralinista outbound crea molti disagi, uno di questi è lo scarso contatto con il cliente.personale cortesescarsa retribuzione"

Operatrice call center (Former Employee) says

"La mia esperienza lavorativa presso il call center outbound Fastweb si è rivelata negativa sotto ogni punto di vista. La gestione dell'azienda era completamente priva di serietà e professionalità, a partire dal linguaggio utilizzato in sala e fuori, fino all'ambiente lavorativo stesso. Gli stipendi molto bassi venivano erogati in ritardo di 2 mesi minimo, e non rispettavano i termini del contratto."

Promoter commerciale (Former Employee) says

"Retribuzione promessa mai avvenuta! Nessun fisso (come invece avevano garantito all'inizio). Lavoro full-time molto stressante: ritmi forse fin troppo veloci, poca formazione sul campo (non mi hanno affiancata per un mese come avevano detto che avrebbero fatto ma per una sola settimana circa). Team non collaborativo ma competitivo: io fermavo, colleghi chiudevano il contratto.Nessuno!Fisso inesistente, no meritocrazia, lavoro pesante, nessun aiuto formativo concreto, colleghi più esperti di poco aiuto"

call center (Former Employee) says

"E' stata una bella esperienza, ma non era conveniente per me che dovevo farmi 60 km ogni giorno tra andata e ritorno, con una paga misera, praticamente spendevo di più di benzina che il guadagno lavorando in quel Call Center"

Telefonista call center (Former Employee) says

"Ambiente poco piacevole..stipendio non adeguato al lavoro"

Promoter (Former Employee) says

"Lavoro stancante e poco soddisfacente anche in termini di guadagnoColleghi di lavoro"

Addetto vendite telefonia (Former Employee) says

"Avendo lavorato presso un franchising di fastweb ho avuto dei problemi con il ritardo nei pagamenti che e` slittato anche di mesi"

call center outbound (Former Employee) says

"c'era un bel gruppo di lavoro ma venivamo sfruttati,poco stipendio per stare delle ore davanti a un pc e al telefono cercando di rimediare appuntamenti"

promoter (Former Employee) says

"Diciamo che mi hanno detto una cosa ed ho trovato tutto un altra cosa. I colleghi se ne sono approfitati.Non era niente di difficile. Siccome sono una persona molto socievole mi e piaciuto che dovevo interaggire con le persone."

Operatore telefonico (Former Employee) says

"ci pagavano per tartassare le persone di offerte, non ci davano nemmeno un fissoc'era una bella gnocca nella postazione vicinauno schifo"

Impiegata - Vendita (Former Employee) says

"poca flessibilità orari di lavoro superiore alla medianessunotroppi"

Operatore call center outbound (Former Employee) says

"Tariffe e proposte poco trasparenti, prodotti poco richiesti durante il mio periodo di lavoro. Adesso probabilmente la situazione sarà diversa, per via dell'incremento delle professioni online.Clima positivo tra i colleghiNessun fisso mensile, neanche 100 euro"

Promoter (Former Employee) says

"mi sono trovato bene le prime volte, e avevo un ottimo stipendio, ma poi hanno iniziato a diminuire stipendi e ore di lavoroorari flessibilisottopagato"

Addetta al call center (Former Employee) says

"chiamate verso tutti gli operatori fissi ed eventualmente contratto"

call center outbound (Former Employee) says

"Anche se stimolante c'è un freddo rapporto tra colleghi"

Centralinista (Former Employee) says

"Il lavoro è inizialmente un impiego Part-Time che richiede circa cinque ore scarse. Era un impiego perfetto per la mia posizione in quanto studentessa, si trovava vicino alla facoltà e a casa ma, tuttavia, richiedeva una frequenza giornaliera che andava dai 5 ai 6 giorni a settimana, occupandomi ogni pomeriggio e andando quindi a gravare sull'aspetto universitario. La gestione appare organizzata, i centralinisti sono controllati perennemente da un superiore affinché svolgano il loro lavoro e ricevono anche complimenti quando svolgono bene le loro mansioni. Tuttavia, al di la dell'impressione di familiarità che cercano di trasmettere, c'è molta competitività nel settore che, già di per sé, non è particolarmente facile e appagante. Si tratta infatti di un lavoro che ti gratifica 1 volta su 10. Al giorno si fanno una media di 100 chiamate (come minimo) delle quali solo 1 o 2 risultano positive. E' un lavoro che impegna tempo, concentrazione e pazienza, dove bisogna mantenere vivo il morale per evitare di lasciar trasparire negatività dal tono della voce. Il morale è un altro fattore particolarmente importante nel campo in quanto è frequente che i clienti non siano dotati di estrema gentilezza. (*Il mio impiego in questo settore è stato breve proprio per l'aspetto stressante e poco conciliante con l'università)xEccessivo stress e poca gratificazione"

operatore telefonico (Former Employee) says

"Tutti antipatici , lavoro pagato male , non ci lavorerei mai più."

Brian O'Callaghan says

"A really terrible customer support 😡. In fact there is no way to get any solution to their horrible call centers, where when you ask a support, they put down the phone! Could not possibly recommend them. Shame on Fastweb 😡😡"

enrico. caporali says

"Fa cagareeeeee"

Jared says

"I've had an account on Fastweb since, I think, 2007 (when I started my Undergraduate program).

They have made some improvements over the years, but they still have work to do. I tend to get matched with quite a few irrelevant and/or expired scholarships. Additionally, they have a lot of "sponsored" scholarships, which profess to be easy-to-win scholarships in which the the applicant only needs to submit their name and email address, and maybe some additional information. In essence, these are just other companies building their marketing lists or trying to get people to create an account on their websites (you might say they are scam adjacent).

Would I recommend FastWeb? Uhh...reservedly, I would say go ahead and check them out. Just don't get your hopes up and totally rely on paying for your education with scholarships you sourced on FastWeb. Also, be careful which scholarships you apply for and how much information you're sharing (if it seems really easy to apply for, then everyone is probably applying for it, so your chances are next to nil), because you're likely to get LOTS of junk mail.

I suppose, to be fair, I should mention that I since I started using FastWeb, I've managed to win ONE $1,000 scholarship."

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